Business Skills

BUSINESS SKILLS

Running a library requires some of the same skillset required to run a business, even if libraries don’t operate to make a profit. This page collects my notes and links to information about those skills.

TEAMWORK

GOOGLE’S 5 KEY DYNAMICS OF A SUCCESSFUL TEAM
Google’s research came up with 5 key dynamics of a successful team. They are:

  1. Psychological safety: Can we take risks on this team without feeling insecure or embarrassed?
  2. Dependability: Can we count on each other to do high quality work on time?
  3. Structure & clarity: Are goals, roles, and execution plans on our team clear?
  4. Meaning of work: Are we working on something that is personally important for each of us?
  5. Impact of work: Can we see how the work we do makes a difference?

The whole of Google’s Re:Work website is an interesting read to dip into.

SPONSORSHIP

Sponsorship is where a senior staff member provides guidance and opportunities for career development to a junior staff member. It’s often an informal relationship, but with concrete career outcomes.

This NYT article is where I first learnt about sponsorship, from reading about senior male staff afraid to sponsor junior female staff for fear of being accused of harassment. Which I think is rubbish, but the article does include some great tips on sponsorship at the end.

My take-away points from the article:

  • Sponsor people who aren’t just “mini-me’s” – different genders, ethncities, sexualites.
  • Create regular relationship-building routines: a regular coffee, a designated restaurant for lunches
  • Make explicit that the sponsorship relationship is purely business – talk about your partners and life outside work, ensure that your emotional needs are being met elsewhere. Respect boundaries.
  • Likewise, tell others that you’re sponsoring a junior. Tell your boss. Tell your peers. Talk to them about the sponsorship process.
  • Take advantage of casual relationship building opportunities in the workplace: a catch-up after a meeting, a chat over the coffee machine.

 

GENERAL SKILLS

DIGITAL MARKETING
Some notes and practical advice I wrote up while completing Google’s Digital Marketing course.

NEGOTIATIONS
My notes on the art of negotiating.

 

IT SPECIFIC SKILLS

SFIA
The Skills Framework for the Information Age is a standardised set of names and descriptions for information technology skills.

CENTER FOR INTERNET SECURITY – CRITICAL SECURITY CONTROLS
From the Centre for Internet Security, a list of 20 controls organisations should put in place to ensure the security of their organisation. (There’s a version of this on Wikipedia too, if you don’t want to give CIS your contact details.)

IT HELPDESK – BASIC CUSTOMER SERVICE
My personal notes on structuring a customer service support call

 

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